Frequently asked questions (FAQ)

Gem Arena is a casual gaming platform with a wide range of games.

Every time you play on your account, your score is added to the daily leaderboard. The more you play, the higher you rank.

Every day, the player with the most medals is crowned the Arena Champion.

Yes, you can play up to 3 different games without creating an account, with one play of each game. However, you will not be able to earn rewards or be able to save your progress. Your score will will only be counted on the leaderboard if you create an account from the Game Over screen.

You can play up to 3 different games as a guest, with one play of each game. If you'd like to play more than that, you'll need to create an account.

No, you can only play each game once as a guest.

When you finish a game as a guest, you'll have the opportunity to create an account and save your score. If you don't, your score will not be counted on the leaderboard.

You must log in or create an account to keep playing.

Only the score from the last game you played will be saved to your account, and only if you create an account from the Game Over screen. Otherwise, no scores will be saved.

Creating an account gives you access to all the features of Gem Arena, including the ability to earn rewards, participate in leaderboards, and save your progress. It also allows you to track your progress over time.

There are daily leaderboards for each game, as well as a general Arena Champion leaderboard. Each time you play a game, your score is added to its daily leaderboard. The more you play, the higher you rank.

Your daily score for a game is calculated by adding up all your scores from that game that day. The more you play, the higher your daily score.

The daily leaderboards reset at midnight UTC.

Yes, you can improve your score by playing a game more than once. Scores are cumulative, so as you keep playing, your position on the leaderboard may improve.

If two players have the same score, they'll share the same position on the leaderboard and, if relevant, the medal.

Medals are awarded based on your position on the leaderboard. The top 3 players in each game receive a medal. Players can share a medal, but it can mean a lower medal isn't given. For example, if two players tie for 2nd place, no 3rd place medal is given.

The Arena Champion is the player who has played the best and won the most medals at the end of the day. They are crowned the Arena Champion, featured on the home page, and given a special frame for their avatar.

Each medal you win on a game counts towards your total medals for the day. The player with the most medals at the end of the day is crowned the Arena Champion. Gold medals are worth more than silver, and so on. To be the Arena Champion, you need to place highly in multiple games - the more, the better.

Of course! Every game you play puts you on the leaderboard for that game.

You can go to the Leaderboards page and click through to your game to see your current position. If you've played that day, your score will always be visible at the bottom of the list, as well as in the top 100 players if you qualify.

You can also see yesterday's scores by clicking on the tab at the top of the list.

No, scores do not carry over to the next day. Each day starts with a fresh leaderboard.

No, you don't need to install anything. All games on Gem Arena are playable online directly in your browser. You can play on a desktop, laptop, tablet or mobile device. We ensure that games are playable across a wide range of screen sizes. If you encounter a problem, please let us know.

Yes! We have many more games planned, as well as updates to existing games as time goes on. New games are added regularly, though there's no fixed schedule.

Yes, games on Gem Arena are free to play. You can buy extra energy and boosters in the Shop, and subscriptions add extra rewards and benefits, but both are optional. You can keep playing without subscribing or buying anything.

Most games on Gem Arena are limited to 60 seconds, making them perfect for quick bursts of gameplay while you're waiting for something or just looking for a quick game to play.

You can browse the Games page to see all the games available on Gem Arena. Which game you play first is entirely up to you. We recommend starting with a game that you're familiar with, or one that looks interesting to you.

Archery or Gem Rush are both great places to start, which is why we recommend them to new players.

Each game has its own page with an overview of the game, the controls, a guide on how to play, and a list of tips and strategies.

As you play, you'll naturally improve your skills and your score. Take a look at the tips and strategies for each game as well. You can also purchase boosters in the Shop for that extra boost.

Some games contain random elements, but Gem Arena games are primarily designed around skill. The more you play, the better you'll get, and the higher your score will be.

Yes, Gem Arena games are designed to be playable on mobile devices, as well as desktop and laptop computers.

Gem Arena supports all major browsers, including Chrome, Firefox, Safari and Edge. We recommend having the latest version of your browser installed for the best experience. If you encounter any problems, please Contact Gem Arena Support.

There are a few reasons why a game might not be loading or running correctly. First, make sure you're using the latest version of your browser. If you're still having problems, please Contact Gem Arena Support and we'll help you troubleshoot the issue.

Yes, you can play Gem Arena with an ad blocker enabled. However, Gem Arena relies on ads to generate revenue, so if you like the site, please consider disabling your ad blocker.

Gems are the virtual currency used on Gem Arena. You can earn Gems by playing games, completing tasks, and referring friends. You can use Gems to purchase items in the Shop, or avatars from your profile.

You can earn Gems by playing games, completing tasks, and referring friends. The main way is by playing games. The higher your score, the more Gems you earn.

You can use Gems to purchase items such as energy or boosters in the Shop, or avatars from your profile.

Boosters are items that enhance your gameplay, such as Score Multipliers and Gems Multipliers. Score Multipliers increase the score earned from a game, while Gems Multipliers increase the Gems earned. You can buy them in the Shop, and some subscriptions include them as daily rewards. They are not required to play.

Before you start a game, if you have any eligible boosters (such as a Score or Gems Multiplier), you'll be able to select them. Boosters are used for a single game and stay active for the duration.

Gems and items don't have an expiry date, so you can use them as long as you want. Gems and items can only be lost due to purchase refunds, account closure, inactivity, or enforcement for fraud. Please see the Terms & conditions for full details.

No, Gems do not expire. You can use them as long as you want. However, if you're inactive for an extended period of time, your account may be deleted. Please see the Terms & conditions for full details.

Yes, the Shop allows you to purchase Gems and items directly.

Virtual-item purchases are considered final and non-refundable. In the event of a mistaken purchase, and provided you haven't used any of the items, you may be able to get an exceptional refund. Please see the Terms & conditions for full details.

No, Gems and items are unique to your account and can't be transferred or sold to another account.

As soon as you subscribe, your first daily rewards are ready to claim. After that, a new set becomes available each day. You can claim all of that day's rewards at once from your subscription page.

Unclaimed daily rewards expire at midnight UTC (12:00 AM local time) and cannot be carried over or claimed later. Arena Elite's day 7 weekly bonus also expires if it is not claimed on the day it becomes available.

Players normally regenerate 5 energy per hour. Arena Challenger increases this to 7 energy per hour, while Arena Elite increases it to 10 energy per hour for as long as the subscription is active.

Yes. You can upgrade or downgrade at any time. Changes take effect immediately.

Your new plan starts immediately and you only pay the difference for the rest of your current subscription week. If you have already claimed today's rewards on your previous plan, upgrading gives you a fresh claim for the new plan's daily rewards.

Your new plan starts immediately. Any unused amount from your previous plan is added as credit towards your next subscription payment.

Yes. Cancellation takes effect at the end of your current subscription week. Your plan stays active until then, so you can continue using your benefits and claiming rewards. If you change your mind before the subscription ends, you can undo the cancellation.

All Gem Arena subscriptions are billed weekly. Your subscription renews automatically each week unless you cancel it.

Subscription payments are handled securely by Stripe. Gem Arena does not store your card details. You can use the Stripe billing portal linked from your subscription page to manage your payment details and subscription.

We will show an alert on Gem Arena if a payment fails or requires action, with a link to review the payment. Stripe will also send you an email. If a failed payment is not resolved within 2 days, your subscription will be cancelled.

Creating an account on Gem Arena is free and easy. Head to our Create account page and fill in your details. Don't forget to activate your account and validate your email!

You need to be eligible before you can open an account. For example, you must be at least 16 years old, and you cannot create multiple accounts. See our Terms & conditions for the full requirements.

Yes, at Gem Arena, the confidentiality of your data is a priority. Your personal information is handled securely and in accordance with data protection standards.

At any point, you can delete your account, which will clear your information. Some information may be stored for a fixed period of time for legal purposes.

See our Privacy policy for more details.

Please check your spam folder, and if you still don't see it, please Contact Gem Arena Support and we'll help you troubleshoot the issue.

Gem Arena support has no access to your account password. If you've forgotten your password, you can reset it by clicking the 'Forgot Password' link on the login page. You'll be asked to enter your email address, and then you'll be able to reset your password.

Please check your spam folder, and if you still don't see it, please Contact Gem Arena Support and we'll help you troubleshoot the issue.

Each player on Gem Arena has a username that they created when they signed up, and a public name that is automatically generated for them, which is the only name that other players will see by default.

If you want to display your username instead of your public name, it will need to be validated by support, and you can make a request from your profile page.

If you want to change your username, please Contact Gem Arena Support.

Players can request to have their username validated by support so that it becomes the visible name on their profile instead of their public name.

Validation can happen either through a store purchase, in which case the validation is permanent, or through a subscription, in which case the validated username is displayed while you remain subscribed to an eligible plan, such as Arena Challenger or Arena Elite.

If your name is validated through a subscription and you later cancel that subscription, your name display will revert to your public name at the end of the billing period. If you later re-subscribe to an eligible plan, your already-validated username will become automatically visible.

You can request validation through your profile.

No, this is not possible at the moment. Unfortunately, you will need delete your old account and create a new account with the new email address.

Yes, you can use your Gem Arena account on another device. Once you've logged in on a new device, you'll be able to access your account and continue playing.

Yes, you can stay signed in on multiple devices. However, we advise only playing on one device at a time to avoid any issues.

You can delete your account directly through your profile, or by contacting support. Please note that deleting your account is permanent and cannot be reversed.

If you wish, you can deactivate your account instead, and have it reactivated by support.

Deactivating your account will prevent you from logging in to your account, but will keep your information stored. You can reactivate your account by contacting support at any time.

Deleting your account permanently removes or anonymises your account data, although some records may be retained where required for legal, accounting, security or fraud-prevention purposes. You will need to create a new account if you wish to continue playing.

Yes, if you wish to reactivate a deactivated account, please Contact Gem Arena Support and we'll help you reactivate your account.

No, once you've deleted your account, it's not possible to recover it. You will need to create a new account if you wish to continue playing.

You can refer friends to Gem Arena by sharing your referral link with them. When they sign up using your link, they'll be added to your referral list, and you'll both earn rewards for each milestone they achieve. The more friends you refer, the more Gems you'll earn. Please see Referrals for full details.

On the Referrals page, you'll be able to find your invite code at the top of the page. If you haven't generated it yet, you can do so by clicking the relevant button.

You can either copy the code directly from the Referrals page, or use the share button beside the code, then share the link. When a friend signs up using your link, they'll automatically be associated with your account and you can see their progress in the milestones table.

You can earn Gems, energy, and boosters by inviting friends. Please see Referrals for full details on the rewards available for each milestone that your friend achieves. Note that they will also earn rewards, so it's beneficial for both of you.

Yes, your friend will also earn rewards for each milestone they achieve. Please see Referrals for full details on the rewards available for each milestone that your friend achieves.

As soon as your friend achieves a milestone, the reward will be unlocked for both you and your friend. You can claim them on the Referrals page.

If you haven't received a reward, it's likely because your friend hasn't achieved the milestone yet. Please check back later to see if they've achieved the milestone.

Yes, you can invite as many friends as you want. The more friends you invite, the more rewards you'll earn.

No, an existing Gem Arena player cannot use your invite code. It's only for new accounts.

The player being invited must be eligible to play on Gem Arena. Please see our Terms & conditions for full details.

No, you can only have one Gem Arena account. If you need to create a new account, you can delete your existing account and create a new one.

No, you cannot share your account with someone else. This would be considered a breach of our Terms & conditions and could result in your account being deleted. Each account is unique and is linked to your personal information.

Gem Arena uses a number of systems to ensure that the leaderboards are fair and accurate. These systems are designed to detect and prevent cheating, and to ensure that the leaderboards are a fair representation of the best players on the site. Please see our Terms & conditions for full details.

If we detect that someone is cheating or manipulating a score, we will investigate the matter and take appropriate action. This may include removing the score from the leaderboard, or even banning the account. Please see our Terms & conditions for full details.

If you want to report suspicious leaderboard activity, please Contact Gem Arena Support. Please provide as much detail as possible, including the game, the score, and the suspected cheating or manipulation.

If your score was removed or rejected, it's likely because it failed one of our checks. Please see our Terms & conditions for full details. If you believe your score was removed or rejected unfairly, please Contact Gem Arena Support and we'll help you investigate the matter.

Gem Arena collects information about your activity on the site, including your IP address, browser type, and device information. We also collect information about your use of the site, including the pages you visit and the actions you take. Please see our Privacy policy for more details.

If you want to access your personal information, please Contact Gem Arena Support. Please see our Privacy policy for more details.

You can change your cookie preferences directly on the Cookie Management page.

Each email will have an unsubscribe link at the bottom. Clicking the link will unsubscribe you from all future marketing emails. Please note that operational/account emails can't be disabled without deleting your account.

You can also modify your email preferences in your profile settings.

No, Gem Arena does not sell your personal information. We may share your information with third parties for the purpose of providing the service, but we will not sell your information to any third parties.

When you delete your account, unnecessary data is deleted/anonymised immediately. However, some data may be kept for a fixed period of time for legal purposes. Please see our Privacy policy for more details.

When reporting a problem, please include as much detail as possible, including the game, the score, the time (including timezone), and anything else that may be relevant.

When using the contact link on the site, some information will be automatically included to help us find your account. If you email us directly, it's best to use the same email address as your account.

If you encounter a bug in a game, please Contact Gem Arena Support and we'll help you troubleshoot the issue.

If a game freezes or crashes, please try to reload the page. If the problem persists, please Contact Gem Arena Support and we'll help you troubleshoot the issue.

If your score wasn't recorded, it's possible it failed one of our checks, or fell foul of network/api/processing issues. Please see our Terms & conditions for full details. If you believe your score was removed or rejected unfairly, please Contact Gem Arena Support and we'll help you investigate the matter.

You will always see your own scores accurately, but the leaderboard updates on a regular schedule, so it may take a few minutes to accurately reflect all players' scores.

Please ensure that you're using the correct email address and password. If you've forgotten your password, you can reset it by clicking the 'Forgot Password' link on the login page. You'll be asked to enter your email address, and then you'll be able to reset your password.

If you think your account has been compromised, you should immediately change your password before doing anything else. If you've reused a password from another service, it's best to change it to a unique password and update that service's password as well. Please Contact Gem Arena Support and we'll help you investigate the matter.

We aim to respond to all support requests within 24 hours. However, please note that some requests may take longer to process, especially during busy periods, holidays, or weekends.

Simply visit the Contact Gem Arena Support page to find our email addresses.

Gem Arena is available in the following languages: English, Français, Deutsch, Italiano, Español, Português.

If you aren't currently logged in, you can change the language of the site using the language selector at the bottom of the page. If you are logged in, the language of the site will be automatically set to the language of your account. To change it, please Contact Gem Arena Support and then log out and log back in again after it's been changed.